Swim School of Austin Policies

Lessons are to be taken consecutively from the swimmers start date. For this reason, we only allow makes up in the case of a student being sick or a family emergency. You must call or email 24 hours in advanced or no makeup will be provided. We still only allow one makeup a month on scheduled makeup class days. We do not guarantee a makeup will be scheduled if there are no makeup times that work with your schedule. If you are in need of a makeup for other reasons you can pay a $15 rescheduling fee to makeup that class.

Makeup's DO NOT have monetary value. You MAY NOT use makeups as exchange for refunds, or credits towards your next month's tuition.

You must schedule all makeups prior to withdrawing from lessons as they will expire once dropped from lessons.

Not showing up to your confirmed first swim day without payment will result in being automatically dropped. In order to re-enroll for any class, you must pay a $10 re-enrollment fee. It is the responsibility of the family to inform The Swim School of Austin about any days that will require a make-up credit. Please refer to our makeup policy. No shows are NOT eligible for make-up credits. 

All families will pay a $45 annual fee when they register with our classes. This fee will be charged along with January tuition every year. This fee covers initial registration and insurance for every student. 

To withdraw your student from their class you must let us know by the 15th of the current month to withdraw from the following month. You can do so by speaking with a member of our office staff. If you un-enroll after the 15th of the month, we will charge a $20 cancellation fee that will be charged to the account on file. 

Once you have started your lessons, all payments are non-refundable.

We require that the child's caregiver not leave during lessons. We rely on you in case of an emergency or a necessary bathroom break for your child. Safe supervision of your child is a problem if parents are not present when swim class is over. We rely on the parents to keep their children safe in our facility before and after lessons. If the caregiver has left the facility to sit in their vehicles or off grounds, proper authorities will be notified.

Fecal contamination in or around a pool poses a serious health risk to all persons using the facility. When an accident occurs, we are forced to shut down operation for an extended period of time to properly clean and sanitize our facility. We are trying to reduce the spread of disease, and the inconvenience to swimmers whose lessons are canceled. For the health and safety of our swimmers and teachers, please heed the following guidelines: Children who have not yet had their THIRD BIRTHDAY are REQUIRED to wear reusable swim pants when in our pool. Due to the failure of disposable swim pants to work effectively, we must require only reusable, health department approved swim pants in our pool. The Swim School provides a wide selection of swim pants for sale in our retail area. Some styles fit under your child's swimsuit and other styles ARE your child's swimsuit. We are experts at fitting swim pants. Please do not buy a size for your child "to grow into." The elastic legs must be tight enough to contain a fecal accident.